Top Things People do that piss me off at Starbucks:
1. Act like its my fault when your late.
- Do not give me some crap about how its supposed to be done in three minutes. You are in MANHATTAN. Do not blame me because you illegally parked on the side of the road and are getting a ticket. Do not blame me because you were running late for work but still really wanted your coffee and are now annoyed that it's taking longer than instantanieous to get it.
2. Act like you are the only customer in line.
-Honey. Baby doll. Angel face. Do not sigh every time I call out a drink that is not yours. If you would turn around you would see the other 5 people who have been ever so patiently waiting on their drinks. Guess what? They were in front of you. And Guess what else? They aren't getting on my nerves. So that means, that they will most definitely be getting their drinks. Yours, on the other hand, might get lost some down the line a little further every time you get annoyed at me for doing my job. And, also, if tapping your fingers makes you get your way, I would do it all the time.
3. Act like you know how to do my job. Better than me.
-I am a barista. It's my job title. Now, I know you must have dealt with people who actually had no idea what the hell they were doing at the bar. But I do. So yes, I am going to get snappy with you when tell me how to make a cappuccino. Or a carmel Macchiato. How about you start with learning how to pronounce the drink? It's a Macchiato. NOT machetti-o. Marketo. Ma-she-auto. Once you get that down, we can talk about you actually knowing how to make the drink. I mean, really, if you guys want my job so badly: take it. I mean, obviously, you would totally be able to handle the pressure. I know your days must be sucky. Guess what? Trying wearing my shoes for one. Then we can talk. Don't assume because you have a higher paying job, a job in the acting industry, work for ABC, CBS, CNN, or whatever, that you can put me down. I am a human being. I am not a pretty attachment to the espresso bar. I have feelings. I have opinions. I breathe. I don't tell you how to do your job and, frankly, I don't really care what your job is. Keep out of mine.
4. The famous "Is this my drink?" "Are you frank?" "No." "Then no, it's not. It's Frank's."
- To hear your name, you have to be able to hear. That means, hang up your damn phone. Take out the ipod earphones. It's my job to call your name. To smile. To wish you a pleasant day. To ask you if you need anything else. It is not my job to bellow out a name for five minutes until finally you pull your phone away from your ear so you can ask me where your cappuccino is. Oh? You mean the one I have been yelling about for the last five minutes? Right here. Is it cold? Well, guess what? DEAL. You were standing right there. I am not going to make all of the people who are listening for their drinks wait so I can remake yours. Who knows if you're going to hear it being called again anyways?
- Read the labels. Its really ingenius. The label machine. It prints out in nice, neat, legible type, your drink. and your name. READ THEM. I know this is particular thing for particular stores. But, my store has them. Most people know to read them. LISTEN. READ. And if all of that fails....then we can talk.
5. The brew coffee/ tea bag debacle.
- You pick up hot coffees and teas at the register. Since everyone at the register says that you get them at the register this does not mean you can get pissed at me for not listening. Granted, I know it's confusing and my store is big, but that does not mean, again, that you can take out any aggression on me. I don't get to take any out on you. So when you are standing around blankly for ten minutes and I can hear the register person yelling out "Tall coffee at the register" do not even attempt getting pissy. LEARN TO LISTEN. It'll save you a whole lot of trouble. Most times I try to catch the hovering and send you on the way. But if I miss it because I have ten drinks I am trying to make at once, because we are busy, do not blame it on me.
6. "Do you have my__________?"
- The answer is always: YES. I do. Don't ask me if I do if it's really busy. Chances are, if you just arrived, that I do, but it hasn't come out of the sticker machine yet. Again, this goes back to being aware of whats going on around you. If there are a ton of people standing around the bar, chances are we are busy. And that means, you are going to have to wait. This does not mean that because you asked about your, whatever, that you just ordered that its magically going to come out next. Asking multiple times, again, does not make things magically appear faster. It just pisses me off. Pissing me off may mean that I actually don't have your drink, or that you get a lot of foam in your latte.
7. Runner money
- Do not hand me sweaty money. And apologize about it. It's called a sandwhich bag. Or a plastic debit card. Put your money in the sandwhich bag and insert into shorts. Trust me, handling disgusting soaking wet twenties at 5 am is just the perfect way to start my day. I love doing that. I also love when you make this "I can't believe I am touching this" face as you hand ME the money. If you don't want to handle it what makes you think I do?
Okay, I feel much better now. My horrible bad day at work has just made me realize that most people are stupid, selfish and utterly vapid holes of delusions. Yeah. I love humanity. I completely acknowlege that I am, in fact, a part of the selfish, stupid vapid delusional hole brigade, by the way. I just wanted to let off some steam. Before I broke out a sword and went back to work.
Two people called in. I was on bar, all by myself, for 7 hours. Only one 10 minute break. And I had to deal with all the above (except for the money) all day long. Oh my god. I almost cried. Like a million times. And, to be perfectly honest, I did snap at people today. And I didn't care.(Too much.) Most of them deserved it. And damn, if it didn't feel good to put some assholes in their places.
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